Turkartटूरकार्ट

Privacy policy

Effective from · Version

In short

1. Who we are

Turkart is run by , ("we", "us"). We are the Data Fiduciary for your personal data under India's Digital Personal Data Protection Act, 2023 and its Rules.

Questions or complaints about your data: , .

2. What we collect and why

DataWhy we use itWhere it is kept
Email address or mobile numberTo sign you in with a one-time codeOur database
Name, and with Google sign-in your Google name, email and profile photo linkTo show who is in a shared tripOur database
Your trips: places, dates, notes, tickets (train/flight numbers, PNR, seats), checklist, expenses and the names of people you addTo save your plan and share it with the people you inviteYour phone, and our database if you are signed in
Who you invited and who joined a tripSo only those people can see and edit itOur database
Your agreement to these terms (date and version) and that you are 18 or olderTo keep a record of your consent, as the law requiresOur database
Per-day counts of what you used: AI plans, price searches, tickets read, train status look-ups, live location shares, WhatsApp codes, trips created and similar (only the number, not the content)Fair-use limits and cost controlOur database (deleted after 90 days)
Partner link clicks: which partner, what type (flight, hotel, cab...), which trip, and whenTo measure which partners are useful and to check commissionsOur database (deleted after 12 months)
Your current locationOnly when you tap SOS, Nearby, Help, or Get a cab: to find places near you or put your pickup point in the cab appUsed on your phone and sent to the map or cab service for that request. Not stored by us.
WhatsApp number (only if you turn on WhatsApp reminders)To send the trip reminders you asked for. You confirm the number by sending us a code from it. Reply STOP to stop.Our database, until you remove it
Notification address of your phone or browser (only if you turn on notifications)To send trip reminders as phone notificationsOur database; removed when you turn notifications off or the address stops working
Reminders (for example "Train booking opens at 8 AM") worked out from your tripsTo send them at the right timeOur database; deleted 30 days after they are sent
Booking emails you forward to your Turkart addressTo read the trip details (train, flight, hotel, dates, PNR) and show them to you to add. We keep the details found plus the email's subject line and sender address (so you can recognise it), not the rest of the email.Our database; deleted after 30 days
Tickets you paste or choose to readRead on your phone. Only if the phone cannot read it, the text or PDF is sent to our AI service to read it. Not stored by us.Not stored
Public trip pages you choose to publishAnyone with the link, and search engines like Google, can see the trip name, destination, number of days, month and travellers, food choice and the places and times. Never tickets, PNR, seats, notes, checklist or people's names. The trip's total cost (or budget) is shown only if the owner ticks that option.Our database, until you remove the page
Live location (only while you share it from Help > Live location)So the people you send the link to can see where you are. Updated about every 20 seconds while Turkart is open, with your last 30 positions, accuracy and phone battery level.Our database; anyone with the link can see it until the share ends; deleted 1 day after it ends
Creator profile (only if you make one): handle, name, one-line bio, Instagram and YouTube namesShown publicly on your creator page and on trips you choose to show as yours. We count how many signed-in people copy your trips.Our database, until you remove the profile
Your role in shared trips (owner, can edit, view only)So view-only members cannot change a tripOur database
Flight fares you ask us to watch (route, date, number of people, prices seen)To send you a phone notification when the fare dropsOur database; deleted after the flight date or when you stop watching
Messages you send to support (Settings > Help and support), screenshots you add to them, and our repliesTo answer you. Our replies may be drafted with the help of an AI service (Anthropic) and are checked by a person before sending. Members of our support team see phone numbers, emails, long numbers and addresses in your messages partly hidden; screenshots are shown to them as you sent them (before sending, the app finds numbers and emails in the picture and blacks them out, reading it on your phone without sending it anywhere, and lets you black out or blur any other part), so cover bank, card or ID details first. Our replies can include pictures that only you can open. If you do not open our reply in the app, we also send it to your email (through Brevo) or, if you turned on Turkart WhatsApp messages, to your WhatsApp (through Meta), or, if you signed in with a phone number and turned on neither, a short SMS that we replied (through our SMS provider; the reply itself stays in the app), unless you untick "Also send replies" on that message. What you answer to that WhatsApp message within 24 hours is added to your support message.Our database and private file storage (Supabase); screenshots deleted 180 days after the conversation is closed, messages 12 months after
Requests about your data (to see, correct or delete it, withdraw consent, name a nominee, or a complaint), and account deletionsTo answer them on time and to show that we did, as India's data protection law requiresOur database (with your login partly hidden once the account is deleted); 3 years
Who invited you, if you joined with a friend's invite linkTo show the person who invited you how many friends joined (only the number)Our database, until either account is deleted
Anonymous counts of app use (for example "app opened", "trip created", language), per day, with no name, account or device idTo understand which features help peopleOur database; deleted after about 2 years
Anonymous visit counts for our public city and town pages, per page per day, and only the kind of site a visitor came from (a search engine, a social or chat app, or other), with no name, IP address, account or device idTo see which pages help people and improve themOur database; deleted after about 3 months
Translation fixes you send (Settings > Language): the line, your better words and where you saw itTo correct the app in your languageOur database; deleted 6 months after we act on it, and at most after 12 months
Public trip pages you copied into your own trips (which page and when)To count copies once per person and show the page owner how many people copied it (only the number)Our database, until your account is deleted
Moderation records: if we remove a page you published, block you from publishing, or delete your account at your request by email, a note of what we did, when, and your login email or phoneTo prove what we did if there is a complaint or a legal requestOur database; deleted after 3 years
Technical error reports: when something breaks in the app, the error text, the screen it happened on (with trip ids removed) and the app version. No name, account, phone or device idTo find and fix bugsOur database; deleted after 30 days
Your voice, only when you tap the microphone to plan a tripYour phone's own speech service (Google on Android and Chrome, Apple on iPhone) turns it into text. Turkart receives only the text, uses it to find the place and days, and does not keep itNot stored by us
Custom plan requests (if you order one): destination, dates, number and type of travellers, budget, food, pace, interests, the notes you write, your language, the name of the link that brought you (for example "instagram", if the link said so), whether you agreed to trip-idea emails, the payment status, the plan we made, the checks it passed, and your stars and commentTo make and deliver your plan, remind you before the trip, handle cancellations and refunds, and see which of our posts bring customers (counted per post, not per person)Our database, until you delete your account (payment records: see section 4)
Your review on our public reviews page, only if you tick "Show my stars and first name": your stars, the first name you type, the place and the month of the trip (never your full name, email or phone). Your own words are shown only if you also tick "Also show my words", and only after we check them for personal details (we never change them; if we do not show them, the app tells you why)To show new customers honest reviews from people who bought a planShown until you press "Remove me from the page" in the app (or ask us); the stars stay in our records for the average
Your choice about trip-idea emails (yes or no, when, and a random code for the stop link)To send them only if you agreed, and to stop them with one tapOur database, until you delete your account
SOS contacts and offline hospital/police listsFor emergenciesOnly on your phone

Please do not put Aadhaar, passport, bank or card numbers in trip notes. The app does not need them.

3. Who else receives data

We use these service providers to run Turkart. They receive only what is needed for each task:

Businesses that ask to be listed. If a business fills the "Show your business on Turkart" form, we keep its name, mobile number, town and message to call it back, and delete requests we have finished with within 6 months. Sponsored listings on town pages show the details the business gave us for that purpose, and are marked "Sponsored".

"How was planning your trip?" Once, the day after you first have a trip with 3 or more stops, the app may ask you to rate it and, if you like, write a comment. We keep the score, your comment, the app language and version, and a few numbers about that trip (days, stops, people), never its places or names. If you are signed in the answer is linked to your account; otherwise only to an unreadable code of a random number kept on your phone, so we count one answer per phone. Answers are deleted after 12 months.

Group trip polls. If you make or answer a group poll, we keep the trip name, the date and place choices, each person's name and choices, and whether they say they paid the advance. Everyone with the poll link can see these. Your phone gets a random private key so you can change your own vote; we keep only an unreadable code of it. Polls are deleted 90 days after they are made. UPI payments go directly between you and the organiser through your UPI app; Turkart never sees or handles the money.

Ads on our public Google pages. Some public pages of our website (city and town pages and ready trip plans, not the app itself) may show ads from Google AdSense. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to this website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to this site and/or other sites on the Internet. You may opt out of personalised advertising by visiting Google Ads Settings (or www.aboutads.info). Visitors from the EEA, UK and Switzerland are asked for consent first. Ads never appear inside the app, in your trips or on sign-in screens.

Booking and cab sites. When you tap a link to book (for example Booking.com, MakeMyTrip, IRCTC, redBus, Uber, Ola, Viator), you leave Turkart. That site's own privacy policy applies to anything you do there. Some links carry our partner code so we may earn a commission; you never pay more because of it.

Some providers may process data outside India. We share data only with providers bound by contracts to protect it, and we do not transfer data to any country the Government of India has restricted.

We may disclose data if Indian law requires it, for example to a court or a government agency with legal authority.

4. How long we keep data

5. Your rights

We may ask you to confirm the request from the email or phone you sign in with, so no one else can ask for your data.

6. Children

Accounts are only for people aged 18 or older. A parent can add children as travellers in their own trip. If we learn an account belongs to someone under 18, we will delete it.

7. How we protect data

8. On your phone

The app saves your trips and settings in your browser's storage so it works without internet. If you open Turkart from one of our links that says where it was shared (for example ?utm_source=instagram), your phone remembers that name for 30 days and sends it only with a custom plan request. If the link is one of our social posts, the post's number is also counted once (we receive only the number, to see which posts and posting times work), and your phone remembers that it was counted. The app does not use advertising or tracking cookies. When the Google map is shown, Google may use its own cookies. Our public city and plan pages may show Google ads, which use cookies as explained in section 3. To remove everything from a phone: Settings > Delete all data, or clear the site data in your browser.

9. Changes

If we change this policy, we update the version number and date above, and the app asks you to agree again before your trips are saved online.

10. Contact

, . Email: .

सारांश (हिंदी)

सारांश (मराठी)

সারাংশ (বাংলা)

సారాంశం (తెలుగు)

சுருக்கம் (தமிழ்)

સારાંશ (ગુજરાતી)

ಸಾರಾಂಶ (ಕನ್ನಡ)

സംഗ്രഹം (മലയാളം)